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At Global Grand Gaming Private Limited, we prioritize the privacy of our users (referred to as "Users," "you," or "your"). This Privacy Policy ("Policy") outlines our practices regarding the collection, processing, use, and disclosure of your personal information, as defined by law. This Policy applies solely to information gathered through our platform and excludes data collection or processing conducted offline, through products or services not directly linked to this Policy, or by third-party websites we may reference. By accessing, downloading, or using the platform, you agree to be bound by the terms of this Policy. This Policy should be read in conjunction with our Terms of Use (https://www.grandgaming.com/terms-conditions), which forms a binding agreement between you and us. We reserve the right to update this Policy and our services periodically. We recommend reviewing this page regularly to stay informed of any changes. Additionally, we will notify users of updates to this Policy as required by law. If you disagree with any part of this Policy, please discontinue the use of our services and platform immediately. Capitalized terms not defined in this Policy will have the meanings assigned in the Terms of Use.
When you visit our website or use our mobile application, you entrust us with your personal information, and we take that responsibility seriously. This policy aims to clearly and concisely explain what information we collect, why we collect it, how we collect it, and how we use it. Our goal is to provide you with the best possible services while maintaining transparency in our data collection and usage practices.
If you conduct transactions on our platform, such as purchasing a subscription, we collect transaction-related information. This includes the amount added, withdrawn, or used for the purchase, the payment method, the date and time of the transaction, purchase history, and the corresponding invoice (if applicable).
We collect data about the devices used to access our services, including the hardware model, device IP address, installed software, available storage, unique device identifiers, advertising identifiers, and mobile network data. This helps us identify users and prevent fraud.
We gather data on how you engage with our Services. This includes information such as access dates and times, features or pages viewed on the Platform, system crashes, other system activities, browser type, and third-party sites or services used to interact with our Services. This helps us enhance the user experience on the Platform
We collect information using "cookies" to identify you and your device, gain insights into how you navigate our Services, and enhance the user experience. You can disable cookies through your web or mobile browser settings
We may receive information about you from third-party websites if you use social media plug-ins to connect with us. Your data will be subject to the terms of use and privacy policies of these third parties. We strongly recommend that you review and understand their policies before engaging with them
We, along with third parties acting on our behalf or providing services to us, may use your data to keep our Services up to date and deliver them to you in the most efficient and optimal manner
We use the collected data to maintain, improve, and personalize our services. This includes using the data for:
We use the collected data to provide customer support and resolve any concerns arising from the use of our services
We use the collected data for research, analysis, and platform development to enhance the UI/UX and ensure optimal use of the platform
We may use the collected data to promote and market the platform and our services
We may use the collected data to fulfill our legal or contractual obligations, as permitted by law, or when requested by legal, regulatory, or investigative authorities
We will share your data with third parties only in accordance with this policy to provide our services and enhance your user experience. We have never and will never sell your data to third parties for profit
We collaborate with third-party service providers to perform services on our behalf, such as infrastructure, transaction processing, maintenance, support, analytics, and marketing. We only share the necessary data with them to provide our services to you. Regarding KYC processing, we do not retain any part or record of your KYC documents, except for an encrypted hash value (i.e., algorithmic code) that does not contain any personal information
We may use the collected data to promote and market the platform and our services
We may share the collected data with subsidiaries, affiliates, or related entities to fulfill a contractual obligation to you
If we (or our affiliates) are involved in a merger, acquisition, or the sale of all or substantially all of our assets or equity, we may need to disclose databases stored during the course of our operations.
We may share the collected data as required by applicable law, to cooperate with law enforcement agencies, or upon receipt of a court order, and/or with courts and public authorities to protect you, us, or third parties from harm, including fraud or situations where someone's physical safety may be at risk.
We believe it is important to empower you with rights concerning your data. Therefore, we grant you the following rights in this regard:
You can access your information by logging into your account or profile on our platform
If you have any questions or need clarifications regarding this policy, or if you have any complaints, comments, concerns, or feedback about our data privacy and protection practices, please contact the Data Protection Officer at:
Data Protection Officer, Global Grand Gaming Private Limited E-mail: support[at]grandgaming.com Office Hours: 10 am to 7 pm
We implement appropriate technical and physical safeguards to protect your information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, access, or any other unlawful processing. These safeguards are designed to provide a level of protection that aligns with the risk, nature of our business, and other factors, including available technologies, implementation costs, the purpose of processing, and the likelihood of risk. However, Global Grand Gaming Private Limited cannot guarantee that information will not be accessed, disclosed, altered, or destroyed due to a breach of these safeguards. We take all reasonable steps to ensure that your information is handled securely and in accordance with this Policy.
Global Grand Gaming Private Limited does not guarantee that the Platform, its servers, or any communications sent by us or on our behalf are fully secure or free from viruses. We shall not be held liable for any damages arising from the use of the Platform, including, but not limited to, indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, use, goodwill, or other intangible losses, whether direct or indirect.
We do not store or transfer your data outside India.
We may update our position and transfer your data outside of India to territories where our affiliates or subsidiaries are based or operate. Such transfers will only occur after notifying you accordingly. We will ensure that the destination jurisdiction provides an adequate and appropriate level of protection, and that the transfer is lawful and necessary for the fulfillment of our obligations to you. We will comply with all applicable legal and regulatory requirements concerning your data, including ensuring a lawful basis for the transfer and implementing appropriate safeguards to maintain an adequate level of protection for your data
Our Services are not intended for individuals under the legal age of eighteen. Global Grand Gaming Private Limited does not knowingly collect information from children under the legal age. If we are notified that a child under the legal age has provided us with personal information, we will take immediate action to remove such information from our servers and terminate the account. If you become aware that any child has provided personal information, please contact us by writing to the address provided in the ‘How Can You Contact Us’ section below.
Global Grand Gaming Private Limited may periodically review and update this Policy to reflect any necessary changes. We will strive to notify you of any updates in advance, where possible. We encourage you to periodically review this Policy. In the event of significant changes, we will inform you ahead of time. By continuing to use the Platform and our Services, you acknowledge and consent to the updated Policy.
